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Getting Started
MikeP
Posts: 10
Registered: ‎19-01-2014

Re: Confused at the new Cash ISA interest rates as of 31 Jan 2014

Yes it's come through but what a pitiful amount.....
£56 on a 50k ISA is not what I was expecting.
Community Manager
SallyE
Posts: 3,655
Registered: ‎06-01-2014

Re: Confused at the new Cash ISA interest rates as of 31 Jan 2014

Hi Karel,

Great to have you in the community!

You're slightly early - interest is due to be posted tonight, so you should see it there this evening.

Hope this clears things up!

 

 

First Poster
kh1234567890
Posts: 3
Registered: ‎04-02-2014

Re: Confused at the new Cash ISA interest rates as of 31 Jan 2014

Is this going to happen every month ?

 

No interest added as of morning 3/3/2014.

Contractor
Gavin
Posts: 2
Registered: ‎17-02-2014

Re: Confused at the new Cash ISA interest rates as of 31 Jan 2014

Yeah, you can say that again!

Community Manager
SallyE
Posts: 3,655
Registered: ‎06-01-2014

Re: Confused at the new Cash ISA interest rates as of 31 Jan 2014

Morning Vicky,

Sorry to hear this, the updated interest should have been visible in your account from the 5th of Febrary, would you be able to private message me your account number or sort code and we can double check?

 

Thanks!

 

Newcomer
vecotton
Posts: 1
Registered: ‎10-02-2014

Re: Confused at the new Cash ISA interest rates as of 31 Jan 2014

The interest on my Cash ISA for January 2014 was approximately 1/6 of what it is normally,  so even with the current changes announced this is incorrect.  As of Sunday 10/02/14, this has not been corrected.  So are you sure that all have been fixed?

 

Vicky

Getting Started
MikeP
Posts: 10
Registered: ‎19-01-2014

Re: Confused at the new Cash ISA interest rates as of 31 Jan 2014

And there Sally lays the problem......
NatWest make an error and all we get is 'an apology'.
If it were us on the other hand NatWest would have been very quick in issuing a penalty fine.
Community Manager
SallyE
Posts: 3,655
Registered: ‎06-01-2014

Re: Confused at the new Cash ISA interest rates as of 31 Jan 2014

Good Morning!

Sorry it took time to make sure everyone's interest was right, but it should be back to normal now!

 

Have a good day,

 

Sally

First Poster
kh1234567890
Posts: 3
Registered: ‎04-02-2014

Re: Confused at the new Cash ISA interest rates as of 31 Jan 2014

Seems to be all sorted this morning - until next month ?

First Poster
Diane-G
Posts: 1
Registered: ‎06-02-2014

Re: Confused at the new Cash ISA interest rates as of 31 Jan 2014

I don't see an apology or any information regarding this issue anywhere on the website apart from here. This is poor customer communication.

I did not realise there was a community until I searched for an answer to why my interest had dropped so significantly. I sent Natwest an enquiry in the ASK section and simply received a set of irrelevant FAQs.

I phoned a number that I found which seemed vaguely relevant but got an engaged signal. This is very unusual, as normally you get through, are given an endless menu and then wait in a queue for ages  when you use most phone numbers attached to a large company. 

 

If it weren't for google which brought up concerns from many third parties and also your thread MikeP, I wouldn't have found out that this problem was affecting others also.

Poor Show Natwest.