03-03-2014 11:20 AM
Great to have you in the community!
You're slightly early - interest is due to be posted tonight, so you should see it there this evening.
Hope this clears things up!
10-02-2014 08:58 AM
Sorry to hear this, the updated interest should have been visible in your account from the 5th of Febrary, would you be able to private message me your account number or sort code and we can double check?
10-02-2014 12:10 AM
The interest on my Cash ISA for January 2014 was approximately 1/6 of what it is normally, so even with the current changes announced this is incorrect. As of Sunday 10/02/14, this has not been corrected. So are you sure that all have been fixed?
06-02-2014 11:08 AM
06-02-2014 08:06 AM
I don't see an apology or any information regarding this issue anywhere on the website apart from here. This is poor customer communication.
I did not realise there was a community until I searched for an answer to why my interest had dropped so significantly. I sent Natwest an enquiry in the ASK section and simply received a set of irrelevant FAQs.
I phoned a number that I found which seemed vaguely relevant but got an engaged signal. This is very unusual, as normally you get through, are given an endless menu and then wait in a queue for ages when you use most phone numbers attached to a large company.
If it weren't for google which brought up concerns from many third parties and also your thread MikeP, I wouldn't have found out that this problem was affecting others also.
Poor Show Natwest.